1. Definitions

    The terms used in the Regulations have the following meaning:

    1. Customer - a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order within the Store;
    2. Consumer - A customer who is a natural person and meets the criteria specified in the definition of art. 22 [1] of the Civil Code. According to this definition, a consumer is a natural person who performs a legal transaction with an entrepreneur not directly related to his business or professional activity.
    3. Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
    4. Regulations - these Regulations for the provision of electronic services as part of the Hash clothing brand online store;
    5. Online Store (Store) - a website available at, through which the Customer may, in particular, place Orders;
    6. Product - products presented in the Online Store;
    7. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between ALA Alicja Broczkowska (ul. Taneczna 5, 55-003 Nadolice Małe, NIP: 7532366610, REGON : 382040928) and the Customer, concluded using the Store's website;
    8. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827);
    9. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended) .);
    10. Order - Customer's declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
  2. General provisions
    1. These Regulations define the rules for using the online store available at: and are the regulations referred to in art. 8 of the Act on the provision of electronic services.
    2. The online store, operating at:, is run by ALA Alicja Broczkowska
    3. These Regulations specify in particular:
      1. rules for registering and using an account within the online store;
      2. terms and conditions for making electronic reservations of products available as part of the online store;
      3. terms and conditions for submitting Orders via the online store;
      4. rules for concluding Sales Agreements with the use of services provided as part of the online store.
    4. Using the online store is possible provided that the IT system used by the customer meets the following minimum technical requirements:
      1. a) Internet Explorer 10 or later with JavaScript enabled, or
        b) Chrome 49 or later with JavaScript enabled, or
        c) Firefox 43 or later with enabled JavaScript support, or
        d) Microsoft Edge version 13 or later with JavaScript enabled, or
        e) Opera version 36 or later with JavaScript enabled, or
        f) Safari version 4 or later with JavaScript enabled,
      2. minimum screen resolution of 480 x 680 pixels.
    5. In accordance with applicable law, ALA Alicja Broczkowska reserves the right to limit the provision of services via the Online Store to persons over the age of 18. In this case, potential customers will be notified of the above.
    6. Customers can access these Regulations at any time via the link on the home page of and save its content and print it out.
  3. Rules for using the Online Store
    1. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification by unauthorized persons of personal data sent in The Internet.
    2. The customer is obliged to:
      1. not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
      2. use the online store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
      3. use the online store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
  4. Procedure for the conclusion of the Sales Agreement
    1. Information about the Goods provided on the Store's websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.
    2. In order to conclude a Sales Agreement via the Online Store, go to the website, select the goods, taking further technical steps based on the messages displayed to the Customer and information available on the website.
    3. When purchasing individual products, the customer declares that he has read and accepted the content contained in the product card.
    4. The selection of the Goods ordered by the Customer is made by adding them to the basket.
    5. When placing the Order - until you click the button "I am ordering with the obligation to pay" or otherwise informing about the obligation to pay - the Customer can modify the entered data and the selected Goods. To do this, follow the messages displayed to the Customer and information available on side.
    6. After the Customer using the online store provides all the necessary data, a summary of the order will be displayed. The order summary will include information on:
      1. subject of the contract,
      2. unit and total price of the ordered products or services, including delivery costs and additional costs (if any),
      3. selected payment method,
      4. chosen method of delivery,
      5. delivery time,
    7. In order to send the Order, it is necessary to provide personal data marked as mandatory and press the "Order with payment obligation" button.
    8. Sending the Order by the Customer is a declaration of will to conclude with ALA Alicja Broczkowska. Sales contracts, in accordance with the Regulations.
    9. After placing the Order, the Customer receives an e-mail titled "Confirmation of Order Receipt" containing the final confirmation of all essential elements of the Order.
    10. The contract is considered concluded with the moment the Customer receives the e-mail referred to above.
    11. The contract is concluded in Polish. Consolidation, security and sharing of the Order data and general terms and conditions (Regulations of the online store) takes place via e-mail.
  5. Delivery
    1. Delivery of the Goods is limited to the territory of the Republic of Poland and selected countries of the world available in the registration form on the store's website and takes place at the address provided by the Customer when placing the Order.
    2. Delivery of the ordered Goods in Poland is carried out by Inpost courier, GLS courier, DPD courier, DHL courier, Inpost parcel locker service, Paczka w Ruchu service.
      Delivery costs will also be indicated at the time of placing the Order.

    3. The delivery date is from 1 to 30 business days from the date of sending the Order by the Customer.
  6. Prices and payment methods
    1. Commodity prices are given in Polish zlotys, euro and US dollars and include all components, including VAT.
    2. The customer has the option to pay the price:
      1. by bank transfer to the bank account number PL 04 1050 1575 1000 0097 0854 6537 for payments in PLN, PL PL46 1140 2004 0000 3012 1736 0399 for payments in Euro,
      2. by payment via IAI PAY, Klarna Sofort,
  7. Right of withdrawal
    1. A customer who is a consumer has a 14-day withdrawal period. The consumer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    2. To exercise the right to withdraw from the contract, you must inform us ALA Alicja Broczkowska, ul. Taneczna 5, 55-003 Nadolice Małe, about your decision to withdraw from this contract by way of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
    3. To meet the withdrawal period, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal period has expired.
    4. In order for the return to be accepted, the goods must be intact, with no signs of use, contain all add-ons and accessories (if they were attached to model), in the original packaging.
      The right to withdraw from a distance contract is not available to the consumer in cases of benefits with the properties specified by the consumer in the order placed by him or closely related to his person. This means that Seller is not obliged to accept the return of goods made to the customer's order or at the request of a modified customer. Each tailor-made product has this information in the product description. By making a purchase, the customer accepts the above conditions.
      In the event of withdrawal from the contract, the contract is considered null and void and what the parties have provided is returned.
      If the consumer withdraws from the contract under the terms described above, he is obliged to return the products covered by the contract. The return should take place no later than within 14 calendar days of receipt of the goods (applies to the date of shipment). Unless the store agrees otherwise.
      Store immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement on withdrawal from the contract, return to the consumer all made by him payment excluding delivery costs.
      The store refunds the payment using the same method of payment as used by the consumer, unless the consumer has agreed to a different method of return not binding on it with no extra cost.
      The customer bears the direct cost of returning the product to the Store, unless the store agrees otherwise,

  8. Consequences of withdrawal from the contract
    1. In the event of withdrawal from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.
    2. We may withhold reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.
    3. Please send back or hand over the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only responsible for the decrease in the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
  9. Complaints about the Goods
    1. ALA Alicja Broczkowska as the seller is liable to the Customer who is a Consumer within the meaning of Art. 22 [1] of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular in Art. 556 and art. 556 [1] - 556 [3] and subsequent of the Civil Code.
    2. Complaints arising from the violation of statutory rights or under these Regulations should be sent to The seller undertakes to consider each complaint within 14 days.
    3. The seller is the producer of the goods. The manufacturer is liable under the warranty of the sold Goods under the terms and for the period specified in the warranty card]. If the warranty document provides for such a possibility, the Customer may submit his claims under the warranty directly to an authorized service center whose address is included in the warranty card.
  10. Complaints regarding the provision of electronic services
    1. The online store takes steps to ensure that the website and website of the store are fully operational, to the extent that results from the current technical knowledge and undertakes to remove any technical irregularities reported by customers within a reasonable time.
    2. Irregularities related to the functioning of the website and the store's website may be reported by the Customer in writing to the following address: ALA Alicja Broczkowska, ul. Taneczna 5, 55-003 Nadolice Małe, 51-315 Wrocław, by e-mail at or using the contact form.
    3. In the complaint, the Customer should describe the type and date of the irregularity related to the functioning of the Store.
  11. Settlement of disputes and final provisions
    1. A customer who is a consumer may, if interested, use out-of-court complaint and redress procedures. Disputes regarding online purchases can be resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or an arbitration process at the Provincial Inspectorate of Trade Inspection. The consumer may also use other methods of out-of-court dispute resolution and, for example, submit his complaint via the EU ODR online platform, available at: http: //
    2. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.
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